Frequently Asked Questions
Who do I contact with questions?
Please email firstname.lastname@example.org with any questions.
Do you ship to P.O. boxes?
We do not ship to P.O. boxes.
How long will it take for my order to arrive?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 days to arrive. Express 2 day shipping orders will be processed in 1 business day and delivered within 2-3 business days. Orders placed over the weekend will not be processed until the following business day.
When are particular items released?
Most of our items do not have set release dates. Please sign up for the Daily News Project newsletter. You will receive email notifications each time we release a new product.
Do you guys re-stock your inventory?
On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
Declined credit card?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.
I recently purchased a Daily News Project item from another retailer. How do I handle returns?
Unfortunately, we can only accept returns or address customer issues for purchases made through dailynewsproject.com.